Customer Success Officer

As a Customer Success Officer at Truworths International in Durban, KwaZulu Natal, ZA, you will be responsible for ensuring that our customers have a positive experience with our products and services. You will be the main point of contact for customers, handling any issues or concerns they may have and working to resolve them in a timely and efficient manner.

Responsibilities: - Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions - Proactively reach out to customers to gather feedback and address any potential issues before they escalate - Collaborate with sales and marketing teams to ensure a seamless customer experience - Analyze customer data and feedback to identify trends and inform strategic decision-making - Develop and deliver presentations to key stakeholders on customer success metrics and initiatives - Provide training and support to customers on how to maximize the value of our products and services

Requirements: - 4 years of experience in a customer-facing role - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Passion for delivering exceptional customer service - Strong analytical skills with the ability to interpret complex data - Experience with presentation software such as PowerPoint - Gym membership - Training & professional development opportunities - Paid Time Off (PTO)

At Truworths International, we strive for excellence and uphold high standards in all endeavors. We are looking for an individual who is independent, passionate, and has a strong sense of accountability. If you are excited about the opportunity to make a meaningful impact on our customers' experiences and are committed to continuous self-improvement, we encourage you to apply.

Equal opportunity statement: Truworths International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.