Customer Success Officer

Job Description:

We are seeking a dynamic and enthusiastic Customer Success Officer to join our team at Absa Group Limited in Soweto, Gauteng, ZA. As a part-time entry-level position, this role provides an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction and success with our products and services - Act as the main point of contact for customer inquiries, providing timely and accurate responses - Proactively engage with customers to understand their needs and provide solutions to enhance their experience - Collaborate with internal teams to address customer concerns and improve overall customer experience - Assist in onboarding new customers and provide training on product usage - Monitor customer activity and identify opportunities for upselling or cross-selling additional products or services - Maintain accurate records of customer interactions and feedback

Requirements: - No prior experience required, but a willingness to learn and grow in the role - Resourceful and energetic personality traits to effectively engage with customers - Strong cooperation and planning skills to collaborate effectively with team members - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks in a fast-paced environment

Benefits: - Free food provided during working hours - Dental insurance for eligible employees - Company equipment supplied for job tasks

Working Environment: At Absa Group Limited, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive workplace where employees can thrive and feel valued.

Equal Opportunity Statement: Absa Group Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

Deadline to Apply: June 12, 2024

We look forward to welcoming a passionate and dedicated individual to our team as a Customer Success Officer at Absa Group Limited. Apply today and start your journey towards a rewarding career in customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.