Customer Success Officer

Job Description:

We are looking for a part-time Customer Success Officer to join our team at Vodacom Group in Cape Town, Western Cape, ZA. This is an entry-level position suitable for individuals with at least 1 year of experience in a similar role.

Responsibilities: - Serve as the main point of contact for customers, assisting them with any inquiries or issues they may have - Build strong relationships with customers to ensure their satisfaction and retention - Analyze customer data and feedback to identify ways to improve our products and services - Collaborate with other teams within the company to ensure a seamless customer experience - Provide product demonstrations and training to customers as needed - Conduct regular check-ins with customers to ensure they are making the most out of our services - Handle customer complaints and escalations in a professional and efficient manner

Requirements: - Independent and energetic personality traits - Strong presentation skills and attention to detail - Excellent communication and interpersonal skills - Ability to work well in a team and independently - A customer-centric mindset and a passion for delivering exceptional service

Benefits: - Vision insurance - Joining Bonus - Company transportation

Working Environment: At Vodacom Group, we strive for a harmonious workplace where collaboration and respect prevail. We encourage our employees to bring their unique perspectives and ideas to the table to drive innovation and success.

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to apply: 2024-06-29

If you meet the requirements and are looking to join a dynamic team in the telecommunications industry, we encourage you to apply for the Customer Success Officer position at Vodacom Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.