Customer Success Representative

Job Description:

Sasfin Bank is currently seeking a dedicated and energetic Customer Success Representative to join our team in Johannesburg, Gauteng. As a Customer Success Representative, you will be responsible for building and maintaining relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Serve as the main point of contact for customers, providing support and assistance with any inquiries or issues they may have. - Develop a deep understanding of our products and services to effectively troubleshoot and resolve customer concerns. - Proactively reach out to customers to ensure they are utilizing our products to their full potential and address any potential issues before they escalate. - Collaborate with internal teams such as sales, product development, and marketing to ensure customer needs are being met. - Assist in onboarding new customers and provide training and guidance on how to use our products effectively. - Gather feedback from customers to identify opportunities for improvement and provide suggestions for product enhancements. - Meet and exceed customer satisfaction goals and metrics.

Requirements: - 4 years of experience in a customer-facing role, preferably in banking or finance. - Strong communication and interpersonal skills. - Excellent problem-solving abilities. - Ability to work effectively in a team environment. - Experience with project management is preferred. - Bachelor's degree in business, finance, or a related field is a plus.

Personality traits: - Dedicated - Energetic

Soft skills: - Teamwork - Project management

Benefits: - Retirement plan - Training & professional development - Free food

Working environment: At Sasfin Bank, we recognize and reward our employees based on performance and merit. We are committed to providing a positive and inclusive work environment where employees can grow and thrive.

Deadline to apply: 2024-07-04

Equal opportunity statement: Sasfin Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.