Customer Success Representative

Job Description:

Gold Fields is seeking a part-time Customer Success Representative to join our team in Soweto, Gauteng, ZA. We are looking for an energetic and reliable individual with a strategic planning mindset and strong negotiation skills. As a Customer Success Representative, you will be responsible for ensuring our customers are successful and satisfied with our products and services.

Responsibilities: 1. Build and maintain strong relationships with customers, understanding their needs and providing solutions to enhance their experience. 2. Manage customer inquiries and issues, resolving them in a timely and effective manner. 3. Conduct regular check-ins with customers to gather feedback and identify areas for improvement. 4. Collaborate with internal teams to advocate for the customer and drive continuous improvement. 5. Develop and implement customer success strategies to ensure long-term customer satisfaction and retention.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 3+ years of experience in customer service or a related field. 3. Strong communication and interpersonal skills. 4. Proven track record of strategic planning and negotiation. 5. Energetic and reliable individual with a passion for customer success.

Benefits: 1. Paid overtime. 2. Vision insurance. 3. Disability insurance.

Working Environment: At Gold Fields, we believe in aligning work with a greater purpose. As a Customer Success Representative, you will have the opportunity to contribute to a meaningful mission and make a positive impact on our customers and community.

Equal Opportunity Statement: Gold Fields is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 22, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.