Customer Success Representative - Work from home

Distell Group is currently seeking a Customer Success Representative to join our team. This is a work-from-home position based in Soweto, Gauteng, South Africa. This is a part-time entry-level position with zero years of experience required.

Responsibilities: - Manage a portfolio of customers and ensure their satisfaction with our products and services - Proactively engage with customers to understand their needs and provide solutions to meet those needs - Onboard new customers and provide training on how to use our products effectively - Act as the primary point of contact for customer inquiries, issues, and feedback - Collaborate with cross-functional teams to address customer concerns and improve the overall customer experience - Develop and maintain relationships with key stakeholders to drive customer retention and loyalty - Analyze customer data and feedback to identify trends and opportunities for improvement - Meet or exceed key performance indicators related to customer satisfaction, retention, and revenue growth

Requirements: - Resilient and dedicated attitude - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Innovation and strategic planning skills

Benefits: - Gym membership - Visa sponsorship - Dental insurance

Working environment: At Distell Group, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing exceptional service and creating positive experiences for our customers.

Equal Opportunity Statement: Distell Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 1, 2024

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Success Representative.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.