Customer Success Specialist

Job Description:

As a Customer Success Specialist at Sanlam, you will play a crucial role in ensuring the satisfaction and success of our customers. Your primary responsibility will be to build strong relationships with clients, understand their needs and goals, and work proactively to help them achieve success. You will be the main point of contact for customers, providing them with support, guidance, and solutions to any issues that may arise.

Responsibilities: - Build and maintain strong relationships with customers - Understand the needs and goals of each customer and provide personalized support - Proactively reach out to customers to offer assistance, answer questions, and provide guidance - Work closely with internal teams to ensure customer needs are met - Identify opportunities for upselling or cross-selling products or services - Monitor customer satisfaction and address any issues or concerns promptly - Collect feedback from customers to help improve products and services - Stay up-to-date on industry trends and best practices to better serve customers

Requirements: - 1 year of experience in a customer-facing role - Excellent communication and interpersonal skills - Dedication to providing exceptional customer service - Reliability and trustworthiness - Creativity and critical thinking skills - Ability to work independently and as part of a team - Experience with CRM software is a plus

Benefits: - Profit sharing - Gym membership - Travel & spending expenses

Working Environment: At Sanlam, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to providing the best possible experience for our customers and we value creativity and critical thinking in all aspects of our work.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Sanlam is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.