Customer Support Assistant

Job Description:

As a Customer Support Assistant at Distell Group, you will play a vital role in ensuring our customers receive exceptional support and assistance. You will be responsible for effectively communicating with customers, addressing their inquiries and concerns, and providing timely resolutions to their issues. This part-time position is perfect for individuals with a year of experience who are passionate and dedicated to delivering outstanding customer service.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a professional and timely manner. 2. Providing accurate information about products, services, and promotions. 3. Resolving customer complaints and issues with empathy and efficiency. 4. Collaborating with other departments to escalate and resolve complex customer problems. 5. Maintaining customer records and updating relevant information in the database. 6. Conducting customer satisfaction surveys and gathering feedback to continuously improve our services. 7. Assisting in other customer support-related tasks as assigned.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication skills and the ability to empathize with customers. 3. Strong problem-solving and decision-making abilities. 4. Proficiency in using customer support software and tools. 5. Passionate about delivering exceptional customer service. 6. Dedicated to meeting and exceeding customer expectations. 7. Presentation skills and emotional intelligence to effectively interact with customers.

Benefits: - Visa sponsorship for eligible candidates. - Free accommodation for out-of-town employees. - Free food provided during working hours.

Working Environment: Joining Distell Group means becoming part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a dynamic and supportive environment where your contributions are valued and recognized.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Distell Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.