Customer Support Assistant

Job Description:

Distell Group is seeking a part-time Customer Support Assistant to join our team in Pretoria, Gauteng, ZA. The ideal candidate will have at least 3 years of experience in customer support or a related field. As a Customer Support Assistant, you will be responsible for providing exceptional support to our customers, ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Collaborate with other team members to resolve customer issues and escalate when necessary - Maintain accurate records of customer interactions and follow up as needed - Provide support for product inquiries, order processing, and general customer service tasks - Assist with administrative tasks as needed to support the customer support team

Requirements: - Minimum of 3 years of experience in customer support or a related field - Confident and hardworking personality traits - Strong cooperation and time management skills - Excellent communication skills, both written and verbal - Ability to work well in a team environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Vision insurance - Relocation allowance - Paid overtime

Working Environment: At Distell Group, we prioritize understanding and empathy in all interactions with our customers. We believe in providing the highest level of service and support to ensure customer satisfaction.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Distell Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.