Remote Customer Support Assistant

Job Description:

MTN Group is seeking a talented Remote Customer Support Assistant to join our team in Cape Town, Western Cape, ZA. This part-time position at the Associate Level requires a minimum of 3 years of experience in a customer support role. The successful candidate will be responsible for providing excellent customer service and support to our remote customers.

Responsibilities: 1. Handle inbound and outbound customer inquiries via phone, email, and chat. 2. Assist customers with product information, troubleshooting, and issue resolution. 3. Maintain accurate records of customer interactions and transactions. 4. Escalate complex issues to the appropriate department for resolution. 5. Keep up-to-date on product knowledge and company policies. 6. Collaborate with team members to improve customer service processes. 7. Provide feedback to management on customer trends and common issues. 8. Meet and exceed performance goals and quality standards.

Requirements: 1. Resilient and reliable personality traits. 2. Strong communication skills, both written and verbal. 3. Ability to think innovatively and problem-solve effectively. 4. Excellent time management and organizational skills. 5. Experience working in a remote or virtual environment. 6. Proficiency with customer service software and Microsoft Office Suite. 7. High school diploma or equivalent required; associate degree preferred.

Benefits: - Company-provided equipment for remote work. - Free accommodation for certified remote employees. - Disability insurance coverage.

Working Environment: At MTN Group, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in supporting our employees' growth and development, both personally and professionally.

Equal Opportunity Statement: MTN Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We encourage individuals of all backgrounds to apply for this position.

Deadline to Apply: July 5, 2024

Join our team at MTN Group and make a difference in the lives of our customers every day!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.