Customer Support Assistant

Discovery Limited is seeking a dynamic and energetic Customer Support Assistant to join our team in Pretoria, Gauteng. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide top-notch customer support through various channels including phone, email, and chat. 2. Assist customers with inquiries, issues, and escalations in a timely and professional manner. 3. Work closely with other teams to resolve customer concerns and provide solutions. 4. Maintain accurate records of customer interactions and transactions. 5. Assist in creating and implementing customer service policies and procedures. 6. Assist in training new customer support team members. 7. Contribute to improving overall customer satisfaction and retention rates.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong project management and leadership skills. 4. Ability to work independently and in a team. 5. Strong attention to detail and problem-solving skills. 6. Energetic and enthusiastic personality. 7. Experience in customer service or a related field is a plus.

Benefits: - Travel and spending expenses covered - Visa sponsorship for eligible candidates - Paid Time Off (PTO)

Working Environment: At Discovery Limited, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where every team member can thrive.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Discovery Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or veteran status. We are committed to diversity and inclusion in all aspects of our business.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.