Customer Support Associate

Job Description:

The Foschini Group is seeking a passionate and hardworking Customer Support Associate to join our team in Durban, KwaZulu Natal. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a prompt and courteous manner - Resolving customer complaints and issues in a calm and efficient manner - Providing customers with product information and assistance with placing orders - Collaborating with other departments to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions - Continuously seeking ways to improve the customer experience

Requirements: - At least 3 years of customer service experience - Excellent communication and interpersonal skills - Strong presentation and negotiation skills - Ability to multitask and work in a fast-paced environment - Proficient in Microsoft Office and CRM software - Ability to work independently and as part of a team - High school diploma or equivalent required

Personality Traits: - Hardworking - Passionate

Soft Skills: - Presentation - Negotiation

Benefits: - Retirement plan - Travel & spending expenses - Vision insurance

Working Environment: At the Foschini Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and provide a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: The Foschini Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.