Customer Support Associate - Work from home

Job Description:

As a Customer Support Associate at Bidvest Group, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home. Your main duties will include resolving customer inquiries, issues, and complaints via phone, email, or live chat. You will also be required to maintain accurate records of customer interactions and transactions, as well as updating customer account information as needed.

Responsibilities: - Respond promptly to customer inquiries - Handle and resolve customer complaints - Provide product and service information to customers - Identify and escalate priority issues - Keep records of customer interactions and transactions - Research required information using available resources - Process orders, forms, and applications - Follow up on customer interactions - Achieve productivity standards and goals set by the company

Requirements: - High school diploma or equivalent - Strong verbal and written communication skills - Resourceful and reliable - Attention to detail and creativity - Ability to work independently and in a team environment - Basic computer skills, including proficiency in Microsoft Office - Ability to handle stressful situations effectively - Previous customer service experience is a plus, but not required

Benefits: - Disability insurance - Travel & spending expenses - Dental insurance

Working Environment: At Bidvest Group, we thrive in an environment that embraces and navigates change seamlessly. As a Customer Support Associate, you will have the opportunity to work in a dynamic and supportive team that values your input and contribution.

Equal Opportunity Statement: Bidvest Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, religion, or disability.

Deadline to Apply: May 18, 2024

Please note that this is a part-time position and is ideal for individuals looking to gain entry-level experience in customer support while working from home. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.