Customer Support Associate - Work from home

Job Description:

We are seeking a dynamic and adaptable Customer Support Associate to join our team at Woolworths Holdings. This is a work from home position based in Johannesburg, Gauteng, ZA, with part-time hours and an Associate Level seniority. The ideal candidate will have at least 2 years of experience in a customer support role.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Assist customers with product inquiries, order tracking, and issue resolution - Utilize project management skills to prioritize and manage customer inquiries effectively - Demonstrate emotional intelligence while interacting with customers to provide a positive experience - Work collaboratively with the team to meet and exceed customer support goals - Handle escalated customer complaints and find solutions to ensure customer satisfaction - Keep accurate records of customer interactions and transactions - Participate in training and ongoing development to enhance customer service skills - Contribute to a positive and collaborative working environment

Requirements: - Adaptability and passion for delivering excellent customer service - Strong project management skills to prioritize tasks effectively - High emotional intelligence to engage with customers in a positive manner - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer support software - Experience working in a remote or virtual environment is an advantage

Benefits: - Life insurance coverage - Profit sharing opportunities - Paid overtime for extra hours worked

Working Environment: At Woolworths Holdings, we encourage a spirit of exploration and taking calculated risks for growth. We value teamwork, innovation, and continuous improvement. Our work environment is supportive, collaborative, and focused on providing exceptional customer service.

Equal Opportunity Statement: Woolworths Holdings is an equal opportunity employer and we welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: June 10, 2024

Join our team and make a difference in the world of customer support! Apply now to help us deliver exceptional service to our customers while working from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.