Customer Support Manager

Job Description:

Gold Fields is seeking a part-time Customer Support Manager to join our team in Soweto, Gauteng, ZA. As a Customer Support Manager, you will be responsible for managing a team of customer support representatives, ensuring high levels of customer satisfaction, and resolving customer issues in a timely and efficient manner.

Responsibilities: - Manage a team of customer support representatives, providing guidance, coaching, and support as needed - Monitor and evaluate customer support metrics, such as response times and customer satisfaction ratings, and implement improvements as necessary - Handle escalated customer inquiries and complaints, resolving issues to the satisfaction of the customer - Develop and implement customer support policies and procedures to streamline operations and enhance the customer experience - Collaborate with other departments, such as sales and marketing, to ensure a unified approach to customer support - Stay up-to-date on industry trends and best practices in customer support to continuously improve department performance

Requirements: - 5 years of experience in customer support or a related field - Energetic and independent personality traits - Strong decision-making and creativity skills - Excellent communication and interpersonal abilities - Proficiency in customer support software and tools - Bachelor's degree in a relevant field preferred

Benefits: - Free food - Medical coverage - Joining bonus

Working Environment: At Gold Fields, we provide a dynamic workplace that values teamwork, innovation, and shared success. You will have the opportunity to work in a collaborative environment where your contributions are valued and recognized.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Gold Fields is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.