Customer Support Manager

Job Description: Vodacom Group is seeking a talented and experienced Customer Support Manager to join our team in Pretoria, Gauteng, ZA. As a mid-to-senior level professional with at least 7 years of experience in customer support, you will play a critical role in ensuring the highest level of customer satisfaction and support for our clients.

Responsibilities: - Lead and manage a team of customer support representatives to deliver exceptional customer service - Develop and implement strategies to improve customer retention and satisfaction - Monitor customer support metrics and KPIs to assess performance and identify areas for improvement - Resolve complex customer issues and escalations in a timely and efficient manner - Collaborate with cross-functional teams to streamline processes and enhance the overall customer experience - Conduct regular training sessions for customer support staff to ensure they are equipped with the necessary skills and knowledge - Stay up-to-date with industry trends and best practices in customer support to continuously improve our services - Build strong relationships with colleagues, clients, and partners to drive collaboration and success

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 7+ years of experience in customer support, with at least 3 years in a leadership role - Energetic and passionate individual with strong leadership and planning skills - Excellent communication and interpersonal skills - Ability to multitask and work well under pressure - Experience working in a fast-paced environment - Proficiency in customer support software and CRM systems

Benefits: - Disability insurance - Vision insurance - Dental insurance - Competitive salary and benefits package

Equal Opportunity Statement: Vodacom Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

If you meet the requirements and are ready to take on this exciting opportunity, please submit your application by July 13, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.