Customer Support Manager - Work from home

Job Description:

We are looking for a dedicated and independent Customer Support Manager to join our team at FirstRand. This position will be remote-based, allowing you to work from home in Pretoria, Gauteng, ZA. This is a part-time role at the Associate Level, requiring a minimum of 5 years of experience in customer support management.

Responsibilities: - Manage a team of customer support representatives, providing training, guidance, and support as needed - Develop and implement strategies to improve customer satisfaction and retention rates - Handle escalated customer complaints and issues, ensuring timely and effective resolution - Monitor key performance indicators (KPIs) to track team performance and identify areas for improvement - Collaborate with other departments to streamline processes and enhance overall customer experience - Stay up-to-date on industry trends and best practices in customer support management

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in customer support management, with a strong track record of meeting or exceeding performance goals - Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members - Strong strategic planning and time management skills - Ability to thrive in an energetic and rapidly evolving work setting - Proficiency in Microsoft Office and customer relationship management (CRM) software

Personality Traits: - Dedicated - Independent

Soft Skills: - Strategic planning - Time management

Benefits: - Joining Bonus - Travel & spending expenses - Parental leave

Working Environment: Thrive in an energetic and rapidly evolving work setting.

Equal Opportunity Statement: FirstRand is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage a diverse and inclusive work environment and welcome applicants from all backgrounds to apply.

Deadline to apply: 2024-06-26

If you meet the requirements and are passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Join our team at FirstRand and make a positive impact on our customers' experience.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.