Customer Support Officer

The Foschini Group is seeking a reliable and resilient Customer Support Officer to join our team in Soweto, Gauteng, ZA. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer support roles.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues with a focus on customer satisfaction - Processing orders, returns, and exchanges accurately and efficiently - Collaborating with other team members to ensure a cohesive approach to customer support - Maintaining a thorough knowledge of products and services offered by the company - Providing feedback to management on customer trends and suggestions for improvement - Adhering to company policies and procedures at all times

Requirements: - Excellent communication skills and the ability to effectively interact with customers - Strong decision-making and problem-solving abilities - Persuasive skills to confidently address customer concerns and upsell products - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in using customer support software and tools - High school diploma or equivalent required

Personality traits: reliable, resilient Soft skills: decision-making, persuasion

Benefits: - Joining Bonus - Profit sharing - Paid sick leave

Working environment: At Foschini Group, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. We believe in providing our employees with opportunities for growth and development while maintaining a positive and supportive work environment.

Deadline to apply: 2024-05-29

Equal opportunity statement: The Foschini Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We actively encourage a diverse and inclusive workforce and welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.