Customer Support Officer

Job Description: Adcock Ingram is seeking a motivated and adaptable Customer Support Officer to join our team in Cape Town, Western Cape, ZA. This is a part-time entry-level position with no prior experience required. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients and assisting with various administrative tasks.

Responsibilities: 1. Respond to customer inquiries and provide support via email, phone, and chat 2. Process orders, returns, and exchanges in a timely and efficient manner 3. Maintain accurate records of customer interactions and transactions 4. Collaborate with other team members to resolve customer issues and escalations 5. Assist with general administrative tasks such as data entry and filing 6. Contribute to team meetings and brainstorming sessions to improve customer support processes

Requirements: 1. Motivated and adaptable personality traits 2. Strong teamwork skills with the ability to work well with others 3. Attention to detail and a high level of accuracy in data entry 4. Excellent communication skills, both written and verbal 5. Basic computer skills and proficiency in Microsoft Office suite 6. Ability to multitask and prioritize tasks effectively 7. High school diploma or equivalent

Benefits: 1. Free food provided during work hours 2. Paid sick leave for part-time employees 3. Dental insurance coverage

Working Environment: At Adcock Ingram, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration and innovation to provide the best possible experience for our customers.

Deadline to apply: June 1, 2024

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.