Customer Support Representative

Job Description:

Kumba Iron Ore is currently seeking a part-time Customer Support Representative to join our team in Durban, KwaZulu Natal, ZA. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support or a related field.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing product information and assistance to customers - Processing orders and returns - Keeping detailed records of customer interactions and transactions - Collaborating with other teams to ensure customer satisfaction - Continuously improving customer service processes and procedures

Requirements: - Energetic and hardworking personality traits - Excellent communication skills, both written and verbal - Proven ability to negotiate and solve problems - Strong adaptability to changing situations and priorities - Proficiency in using customer service software and systems - Ability to work well under pressure and meet deadlines - High school diploma or equivalent required, associate's or bachelor's degree preferred

Benefits: - Profit sharing opportunities - Paid overtime - Parental leave options - Opportunities for professional development and growth within the company

Working Environment: At Kumba Iron Ore, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team values collaboration, innovation, and dedication to delivering exceptional customer service.

Equal Opportunity Statement: Kumba Iron Ore is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

Deadline to Apply: May 11, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.