Customer Support Representative

Job Description:

Nedbank Group is currently seeking a part-time Customer Support Representative to join our team in Pretoria, Gauteng, ZA. As a Customer Support Representative, you will be responsible for providing excellent customer service and support to our clients.

Responsibilities: - Answering customer inquiries via phone, email, and chat - Resolving customer complaints in a professional and efficient manner - Providing product and service information to customers - Processing customer orders and payments - Escalating issues to the appropriate department when necessary - Maintaining accurate records of customer interactions - Collaborating with team members to ensure customer satisfaction - Adhering to company policies and procedures

Requirements: - 2 years of experience in customer service or a related field - Reliable and resourceful personality traits - Strong teamwork and creativity skills - Excellent communication and problem-solving abilities - Proficiency in Microsoft Office suite - High school diploma or equivalent

Benefits: - Gym membership - Free accommodation - Travel opportunities

Working Environment: At Nedbank Group, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member has the opportunity to grow and thrive.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Nedbank Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.