Customer Support Representative - Work from home

As a Customer Support Representative for Standard Bank Group, you will have the opportunity to work from the comfort of your own home in Durban, KwaZulu Natal, ZA. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer support or a related field.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat channels 2. Assist customers with inquiries, complaints, and account maintenance 3. Resolve customer issues in a timely and professional manner 4. Collaborate with team members to achieve department goals 5. Maintain a positive attitude and focus on customer satisfaction 6. Uphold company policies and procedures while adhering to data security standards 7. Attend virtual training sessions and professional development opportunities

Requirements: 1. Confident and energetic personality traits to engage with customers effectively 2. Strong cooperation skills to work well with team members remotely 3. Strategic planning abilities to prioritize tasks and meet deadlines 4. Excellent communication skills in English 5. Proficiency in using customer support software and Microsoft Office suite 6. High-speed internet connection and a dedicated workspace at home 7. Ability to work flexible hours as needed

Benefits: 1. Comprehensive training and opportunities for professional development 2. Relocation allowance for eligible candidates 3. Travel opportunities for work-related events 4. Competitive compensation package with potential for growth within the company

Working environment: Join a company that transcends borders, promoting collaboration on a global scale. Standard Bank Group encourages diversity and inclusion, providing employees with the tools they need to succeed in a dynamic and ever-changing industry.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Standard Bank Group is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, gender, age, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.