Customer Support Representative - Work from home

We are currently seeking a Customer Support Representative to join our team at Massmart Holdings. This position is a part-time, work from home opportunity based in Johannesburg, Gauteng, ZA. As an Associate Level role, we require a minimum of 2 years of experience in customer support or a related field.

Responsibilities: - Provide top-notch customer service via phone, email, and chat channels - Assist customers with inquiries, troubleshooting, and issue resolution - Utilize negotiation skills to find solutions that satisfy both the customer and the company - Create and deliver presentations to customers when necessary - Document all customer interactions accurately in the company database - Collaborate with other team members to continuously improve customer support processes - Attend training sessions and professional development opportunities to enhance skills

Requirements: - Adaptable and able to work independently in a remote environment - Hardworking with a strong work ethic and dedication to customer satisfaction - Excellent negotiation skills and ability to communicate effectively - Proficient in using technology and quickly learn new software tools - Prior experience in a customer support role preferred - High school diploma or equivalent required, college degree a plus

Benefits: - Company-provided equipment to support your work from home setup - Free food provided for all team members - Ongoing training and professional development opportunities to enhance skills and advance your career

Working Environment: At Massmart Holdings, we prioritize understanding and empathy in all interactions with our customers. We believe in providing a supportive and inclusive environment where every team member is valued for their contributions.

Deadline to Apply: Please submit your application by July 4, 2024, to be considered for this position.

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.