Customer Support Specialist

Job Description:

Harmony Gold is seeking a Customer Support Specialist to join our team in Soweto, Gauteng. As a part-time entry-level position, this role is ideal for individuals with at least 1 year of experience in customer support or a related field. The Customer Support Specialist will play a crucial role in providing exceptional service to our customers and ensuring their satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with efficiency and empathy - Update customer accounts and records with accurate information - Provide product information, pricing, and availability to customers - Collaborate with other departments to address customer needs and concerns - Maintain a positive attitude and represent the company in a professional manner

Requirements: - Resourceful and reliable individual who can work independently - Excellent time management skills and ability to prioritize tasks effectively - Strong critical thinking skills to solve problems and make sound decisions - Excellent communication skills, both written and verbal - Proficiency in MS Office and customer service software - High school diploma or equivalent

Benefits: - Vision insurance - Free accommodation - Remote work flexibility - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Harmony Gold is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.

If you meet the above requirements and are looking to grow your career in customer support, we encourage you to apply by the deadline of June 12, 2024. We look forward to welcoming you to our team at Harmony Gold!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.