Customer Support Specialist

Job Description:

Multichoice Group is seeking a part-time Customer Support Specialist to join our team in Johannesburg, Gauteng, ZA. As an Associate Level professional with a minimum of 3 years of experience, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction - Provide accurate, valid, and complete information to customers - Resolve customer complaints and issues to ensure customer retention and satisfaction - Maintain a positive and empathetic attitude towards customers at all times - Collaborate with other departments to ensure seamless customer service experience - Continuously improve customer support processes and procedures

Requirements: - Confident and passionate individual with excellent communication skills - Experience in project management is a plus - Ability to work in a fast-paced environment and multitask effectively - Strong problem-solving skills and attention to detail - Proficiency in MS Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Visa sponsorship for eligible candidates - Training and professional development opportunities - Paid Time Off (PTO) - Opportunity to work in a high-energy workplace focused on delivering impactful results

Equal Opportunity Statement: Multichoice Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-06-12

If you meet the criteria outlined above and are passionate about providing excellent customer service, we encourage you to apply for the Customer Support Specialist position at Multichoice Group. Join us in delivering exceptional support to our customers and contributing to the success of our organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.