Customer Support Specialist

Shoprite Holdings is currently seeking a part-time Customer Support Specialist to join our team in Cape Town, Western Cape, ZA. This is an entry-level position ideal for individuals with at least 1 year of experience in customer service.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer complaints and issues with a focus on providing exceptional customer service - Processing customer orders and providing information on product availability, pricing, and promotions - Collaborating with other departments to escalate complex customer issues as needed - Maintaining accurate customer records and documentation - Assisting with general administrative tasks as needed

Requirements: - Resilient and able to handle challenging customer interactions with professionalism - Independent and able to work effectively in a fast-paced environment - Strong critical thinking and problem-solving skills - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and other customer support software - High school diploma or equivalent required

Benefits: - Training and professional development opportunities to enhance your skills - Vision insurance to support your health and well-being - Disability insurance to provide financial protection in case of unexpected circumstances

Working Environment: At Shoprite Holdings, we encourage curiosity and questioning to fuel innovation and growth. We believe in fostering a collaborative and inclusive work environment where all employees have the opportunity to succeed and grow.

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: July 4, 2024

If you meet the requirements and are interested in joining our team as a Customer Support Specialist, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.