Remote Live Chat Assistant

Job Description:

As a Remote Live Chat Assistant at Aspen Pharmacare, you will be responsible for providing timely and accurate support to customers through live chat. This part-time position based in Johannesburg, Gauteng, ZA, offers an opportunity for individuals with at least 3 years of experience to showcase their customer service skills in a dynamic and fast-paced environment.

Responsibilities: 1. Respond to customer inquiries and provide assistance through live chat in a professional and efficient manner. 2. Resolve customer complaints and issues to ensure customer satisfaction and retention. 3. Assist customers with product information, orders, and any other queries they may have. 4. Collaborate with other team members to ensure a seamless customer experience across all communication channels. 5. Maintain accurate records of customer interactions and follow up as needed. 6. Contribute to improving processes and procedures to enhance customer service efficiency.

Requirements: 1. Previous experience in customer service or a related field. 2. Excellent communication skills and the ability to effectively interact with customers. 3. Strong emotional intelligence to empathize with customers and understand their needs. 4. Reliable and driven individual who is committed to providing exceptional customer service. 5. Ability to work independently and as part of a team in a remote setting. 6. Proficient in using live chat software and other customer service tools.

Personality traits required: - Reliable - Driven

Soft skills required: - Emotional intelligence - Communication

Benefits: - Relocation allowance - Travel opportunities - Disability insurance

Working Environment: At Aspen Pharmacare, we strive to cultivate leaders who foster inclusivity and mentorship. Our working environment is designed to support personal and professional growth while promoting a collaborative and supportive team dynamic.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: Aspen Pharmacare is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.