R16,947 - 22,596 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
We are currently seeking a reliable and motivated Live Chat Assistant to join our team at Tiger Brands in Pretoria, Gauteng. As a part-time Associate Level role, you will be responsible for providing exceptional customer service through our live chat platform.
Responsibilities: 1. Interact with customers in real-time through chat to provide support, answer questions, and address concerns. 2. Analyze customer inquiries to provide accurate and timely responses. 3. Utilize critical thinking skills to resolve customer issues and escalate as needed. 4. Maintain a professional and positive attitude when interacting with customers. 5. Keep detailed records of customer interactions and feedback for analysis. 6. Collaborate with team members to improve processes and enhance the customer experience. 7. Stay up to date on product knowledge and company policies to provide accurate information to customers. 8. Meet and exceed performance metrics related to response time, customer satisfaction, and overall engagement.
Requirements: 1. Minimum of 3 years of experience in a customer service role. 2. Strong communication skills and the ability to multitask effectively. 3. Excellent analysis and critical thinking skills. 4. Ability to work independently and as part of a team. 5. High school diploma or equivalent. 6. Proficiency in Microsoft Office and chat software platforms. 7. Must be able to work a flexible schedule, including evenings and weekends. 8. Must be able to handle stressful situations with professionalism and composure.
Benefits: 1. Paid sick leave 2. Training and professional development opportunities 3. Company transportation provided to and from work
Equal Opportunity Statement: Tiger Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.
How to apply:
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