Live Chat Associate

Job Description:

Capitec Bank is seeking a dynamic and motivated Live Chat Associate to join our team in Soweto, Gauteng. As a part-time entry-level position, the Live Chat Associate will be responsible for engaging with customers in real-time through our online chat platform to provide exceptional customer service and support.

Responsibilities: - Interact with customers via live chat to assist with inquiries, resolve issues, and provide guidance on banking products and services - Respond promptly to customer inquiries with accurate information and a friendly, professional tone - Identify and escalate priority issues to the appropriate team members for resolution - Maintain a thorough understanding of Capitec Bank's products, services, and policies to effectively assist customers - Document customer interactions and feedback to improve overall service quality - Meet and exceed performance targets for customer satisfaction, response time, and resolution rate - Collaborate with team members to share best practices and contribute to a positive working environment

Requirements: - 1 year of customer service experience preferred - Energetic and motivated personality with a passion for helping others - Excellent time management skills and ability to multitask in a fast-paced environment - Strong research skills to quickly find solutions to customer inquiries - Effective communication skills, both written and verbal - Proficiency in computer systems and ability to navigate online chat platforms - High school diploma or equivalent required

Benefits: - Life insurance coverage - Paid overtime opportunities - Employee discounts on banking products and services - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Capitec Bank is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: May 1, 2024

Join Capitec Bank as a Live Chat Associate and make a positive impact on customers' banking experience! Apply now to become a valued member of our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.