R20,085 - 30,755 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Kumba Iron Ore is seeking a Remote Live Chat Manager to join our team in Johannesburg, Gauteng. This part-time position is ideal for an individual with at least 6 years of experience in a similar role at a mid-to-senior level. The successful candidate will be responsible for managing our live chat platform to provide exceptional customer service and support to our clients.
Responsibilities: 1. Manage the day-to-day operations of the live chat platform, including responding to customer inquiries in a timely and professional manner. 2. Develop and implement strategies to improve customer engagement and satisfaction through the live chat channel. 3. Train and supervise a team of chat agents to ensure high-quality service delivery. 4. Monitor chat conversations to identify opportunities for improvement and ensure compliance with company policies. 5. Analyze chat metrics and generate reports to track performance and identify trends. 6. Collaborate with cross-functional teams to address customer issues and escalate complex cases as needed.
Requirements: 1. 6+ years of experience in live chat management or customer service. 2. Motivated and resourceful individual with a strong ability to work independently. 3. Strong innovation and emotional intelligence skills. 4. Excellent communication and interpersonal skills. 5. Proficiency in chat platform software and CRM tools. 6. Bachelor's degree in a relevant field is preferred.
Benefits: - Paid Time Off (PTO) - Vision insurance - Free accommodation for remote work
Working Environment: At Kumba Iron Ore, we uphold the highest standards of ethical conduct and integrity in all aspects of our business operations. The successful candidate will be expected to align with our values and contribute to a positive and collaborative working environment.
Deadline to Apply: June 1, 2024
Equal Opportunity Statement: Kumba Iron Ore is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, or disability status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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