Live Chat Manager

salary Salary :

R16,947 - 23,851 monthly

icon building Company : Harmony Gold
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

🔥 Urgent

✨ Immediate Start

icon loader
icon loader
Open only for candidates based in South Africa

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Live Chat Manager

Job Description: We are currently seeking a dynamic and experienced Live Chat Manager to join our team at Harmony Gold in Pretoria, Gauteng, ZA. As a part-time Associate Level position, the Live Chat Manager will be responsible for managing and overseeing all aspects of our live chat support system to ensure a seamless and efficient customer experience.


Responsibilities: - Supervise and train a team of live chat operators to provide excellent customer service and support - Monitor live chat conversations to ensure quality and accuracy - Develop and implement strategies to improve live chat performance and efficiency - Analyze live chat data and metrics to identify trends and areas of improvement - Collaborate with other departments to address customer inquiries and concerns - Oversee the execution of customer service procedures and protocols - Stay up-to-date on industry trends and best practices in live chat support


Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 5 years experience in customer service and live chat support - Strong communication and interpersonal skills - Excellent strategic planning and organizational abilities - Resourceful and adaptable to change - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and live chat software - Strong problem-solving skills and attention to detail


Benefits: - Free accommodation - Company transportation - Travel opportunities


Working Environment: At Harmony Gold, we thrive in an environment that embraces and navigates change seamlessly. We are looking for a Live Chat Manager who can adapt to evolving customer needs and industry trends.


Equal Opportunity Statement: Harmony Gold is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.


Deadline to apply: 2024-06-10


If you possess the required skills and experience for this role, we invite you to apply to become our Live Chat Manager at Harmony Gold. Join our team and help us provide top-notch customer support through live chat!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Live Chat Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in South Africa

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

View similar Customer Service / Guest Services Part-Time jobs below

GrabJobs is the no1 job portal in South Africa, connecting you to thousands of jobs fast! Find the best jobs in South Africa, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.