Live Chat Manager

Job Description: We are currently seeking a dynamic and experienced Live Chat Manager to join our team at Harmony Gold in Pretoria, Gauteng, ZA. As a part-time Associate Level position, the Live Chat Manager will be responsible for managing and overseeing all aspects of our live chat support system to ensure a seamless and efficient customer experience.

Responsibilities: - Supervise and train a team of live chat operators to provide excellent customer service and support - Monitor live chat conversations to ensure quality and accuracy - Develop and implement strategies to improve live chat performance and efficiency - Analyze live chat data and metrics to identify trends and areas of improvement - Collaborate with other departments to address customer inquiries and concerns - Oversee the execution of customer service procedures and protocols - Stay up-to-date on industry trends and best practices in live chat support

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 5 years experience in customer service and live chat support - Strong communication and interpersonal skills - Excellent strategic planning and organizational abilities - Resourceful and adaptable to change - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and live chat software - Strong problem-solving skills and attention to detail

Benefits: - Free accommodation - Company transportation - Travel opportunities

Working Environment: At Harmony Gold, we thrive in an environment that embraces and navigates change seamlessly. We are looking for a Live Chat Manager who can adapt to evolving customer needs and industry trends.

Equal Opportunity Statement: Harmony Gold is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-10

If you possess the required skills and experience for this role, we invite you to apply to become our Live Chat Manager at Harmony Gold. Join our team and help us provide top-notch customer support through live chat!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.