Live Chat Manager

Netcare, a leading healthcare provider in Soweto, Gauteng, ZA, is currently seeking a dynamic and experienced Live Chat Manager to join our team on a part-time basis.

As the Live Chat Manager, you will be responsible for managing our online chat platform, ensuring a seamless and positive customer experience. Your main duties will include responding to customer inquiries in a timely and efficient manner, resolving customer issues or complaints, and escalating any issues as necessary. You will also be responsible for monitoring chat performance metrics, analyzing trends, and making recommendations for improvement.

To be successful in this role, you must have a minimum of 8 years of experience in customer service or online chat management. You must be reliable and resilient, able to handle high-pressure situations and difficult customers with ease. Strategic planning and creativity are essential soft skills for this role, as you will be responsible for developing and implementing chat strategies to improve customer satisfaction and drive sales.

In addition to competitive pay, Netcare offers a comprehensive benefits package, including company transportation, relocation allowance, and travel & spending expenses. We also provide a supportive working environment that encourages a culture of ongoing learning and development for personal and professional growth.

If you are a dedicated and experienced professional looking to take your career to the next level, we encourage you to apply for the Live Chat Manager position at Netcare. The deadline to apply is June 12, 2024.

Equal Opportunity Statement: Netcare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.