Live Chat Manager

Job Description:

Shoprite Holdings is looking for a part-time Live Chat Manager to join our team in Johannesburg, Gauteng, ZA. As a mid-to-senior level position, the ideal candidate should have at least 8 years of experience in a similar role.

Responsibilities: - Manage the day-to-day operations of the live chat platform, ensuring timely responses to customer inquiries and concerns - Train and supervise a team of live chat agents to provide excellent customer service and resolve issues efficiently - Analyze chat transcripts and customer feedback to identify trends and areas for improvement - Develop and implement strategies to increase customer satisfaction and drive sales through the live chat channel - Collaborate with other departments, such as customer service, marketing, and IT, to optimize the live chat experience for customers - Monitor and report on key performance metrics, such as response time, resolution rate, and customer satisfaction score - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Reliable and hardworking individual with excellent communication skills - Demonstrated experience in managing a live chat team and platform - Strong cooperation and critical thinking skills - Ability to work independently and as part of a team - Proficiency in customer service software and tools - Bachelor's degree in business, marketing, or a related field is preferred

Benefits: - Travel opportunities - Life insurance - Paid Time Off (PTO)

Working Environment: At Shoprite Holdings, we uphold the highest standards of ethical conduct and integrity. We strive to create a safe and inclusive work environment where employees can thrive and grow.

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.