Live Chat Manager

Job Description:

Liberty Group is seeking a motivated and independent Live Chat Manager to join our team in Pretoria, Gauteng, ZA. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in a similar role.

Responsibilities: 1. Manage and oversee all live chat operations, ensuring a seamless and efficient customer service experience. 2. Train and mentor live chat agents, providing guidance on best practices and troubleshooting techniques. 3. Develop and implement strategic plans to improve live chat performance and customer satisfaction. 4. Monitor chat conversations and provide feedback to agents to continuously improve communication skills. 5. Analyze chat data and trends to identify areas for improvement and implement changes to optimize chat performance. 6. Collaborate with other departments to ensure consistent messaging and alignment with company values. 7. Stay up-to-date on industry trends and best practices in live chat customer service.

Requirements: 1. Motivated and independent personality traits. 2. Strong decision-making and strategic planning skills. 3. Excellent communication and interpersonal abilities. 4. Proven experience in managing live chat operations. 5. Knowledge of live chat software and customer service platforms. 6. Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits: 1. Free accommodation for part-time employees. 2. Disability insurance coverage. 3. Company-provided equipment for work purposes.

Working Environment: At Liberty Group, we foster a culture of creativity and innovation. Our team is encouraged to think outside the box and explore new ideas to drive success. Join us in a dynamic and supportive environment where your skills and talents are valued.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Liberty Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and welcome candidates of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.