Live Chat Manager

Job Description:

We are looking for a dynamic Live Chat Manager to join our team at Bidvest Group in Durban, KwaZulu Natal, ZA. As a part-time role at a Mid-to-Senior Level, this position requires a minimum of 7 years of experience in a similar role. The ideal candidate should be hardworking, energetic, and possess excellent research and problem-solving skills.

Responsibilities: - Manage the live chat platform to ensure timely and accurate responses to customer inquiries - Train and supervise a team of chat agents to provide exceptional customer service - Analyze chat data and customer feedback to make informed decisions and improve the chat experience - Collaborate with cross-functional teams to implement chat best practices and optimize performance - Stay up-to-date on industry trends and advancements in live chat technology to enhance the customer experience

Requirements: - Bachelor's degree in Business, Marketing, or a related field - 7+ years of experience in live chat management or customer service - Excellent communication skills and the ability to effectively multitask in a fast-paced environment - Strong leadership skills and the ability to motivate and inspire a team - Proficiency in CRM systems and chat platforms - Experience with data analysis and reporting tools

Benefits: - Gym membership - Remote work flexibility - Parental leave

Working Environment: At Bidvest Group, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing exceptional service and fostering a collaborative and inclusive work culture.

Equal Opportunity Statement: Bidvest Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: 2024-07-03

If you meet the requirements and are ready to take on the challenge of being a Live Chat Manager at Bidvest Group, we encourage you to apply before the deadline. We look forward to welcoming a talented and dedicated individual to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.