Live Chat Manager - Work from home

Job Description:

Massmart Holdings is seeking a highly motivated and experienced Live Chat Manager to join our team. This is a part-time, work from home position based in Johannesburg, Gauteng. As a Live Chat Manager, you will be responsible for managing our live chat platform, providing exceptional customer service, and driving sales through live chat interactions.

Responsibilities: - Manage and oversee all live chat interactions with customers - Ensure prompt and accurate responses to customer inquiries - Monitor chat volume and respond to peaks in traffic effectively - Train and onboard new chat agents - Analyze chat data and provide insights to improve performance - Collaborate with other teams to ensure a seamless customer experience - Develop and implement strategic plans to increase chat engagement and conversion rates - Stay up-to-date on industry trends and best practices for live chat management - Provide regular reports on chat performance to senior management

Requirements: - Minimum of 5 years of experience in a similar role - Demonstrated ability to work independently and manage a remote team - Strong analytical skills and experience with strategic planning - Excellent communication and interpersonal skills - High level of empathy and understanding in all interactions - Ability to multitask and prioritize effectively - Proficiency with live chat platforms and CRM systems - Bachelor's degree in a relevant field is preferred

Personality Traits: - Independent - Dedicated

Soft Skills: - Analysis - Strategic planning

Benefits: - Relocation allowance - Joining Bonus - Dental insurance

Working Environment: We prioritize understanding and empathy in all interactions with our customers. Our team is dedicated to providing exceptional customer service and driving sales through live chat.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Massmart Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.