Live Chat Officer

As a Live Chat Officer at Shoprite Holdings, you will be responsible for providing exceptional customer service and support through online chat platforms. This part-time position, located in Pretoria, Gauteng, requires at least 3 years of experience in a customer service role.

Responsibilities: - Engage with customers in real-time through live chat to provide product information, answer inquiries, and resolve issues - Assist customers with ordering products online, processing payments, and managing returns or exchanges - Maintain a high level of professionalism and customer service etiquette at all times - Collaborate with other team members to ensure a seamless customer experience across all channels - Analyze chat interactions to identify trends, opportunities for improvement, and implement solutions as needed - Make informed decisions to address customer concerns and provide timely resolutions

Requirements: - Energetic and independent individual who can thrive in a fast-paced customer service environment - Strong analytical skills and the ability to make quick and effective decisions - Excellent written communication skills with a keen attention to detail - Proficient in using online chat platforms and customer service software - Ability to work part-time hours, including evenings and weekends, as needed

Benefits: - Travel opportunities for training and professional development - Joining bonus for new hires - Dental insurance coverage for employees - A dynamic workplace that values teamwork, fosters innovation, and shares success among employees

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you meet the requirements for this position and are excited about the opportunity to join a dynamic team dedicated to providing excellent customer service, we encourage you to apply before the deadline on July 15, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.