Live Chat Representative

Job Description:

As a Live Chat Representative at Bidvest Group, you will play a crucial role in providing exceptional customer service through online chat communication. Your primary responsibility will be to assist customers with inquiries, provide product information, process orders, handle complaints, and resolve any issues that may arise in a timely and efficient manner.

Responsibilities: - Engage with customers in real-time through live chat to provide assistance and support - Respond promptly to customer inquiries, troubleshoot problems, and provide accurate information - Ensure customer satisfaction by meeting and exceeding their needs and expectations - Maintain a positive and professional attitude at all times while interacting with customers - Collaborate with other departments to resolve customer issues and escalate complex cases when necessary - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Identify opportunities for improvement in customer service processes and procedures

Requirements: - 1 year of experience in a customer service role - Confident and resilient personality traits - Strong research and leadership skills - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Familiarity with live chat software and online customer service platforms - High school diploma or equivalent - Ability to work flexible hours, including evenings and weekends

Benefits: - Relocation allowance for eligible candidates - Vision insurance for employees - Travel opportunities for top performers

Working Environment: At Bidvest Group, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive working environment where employees are encouraged to grow and excel in their roles.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Bidvest Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.