Live Chat Representative

Harmony Gold is seeking a dynamic and customer-focused Live Chat Representative to join our team in Pretoria, Gauteng, ZA. This part-time position is at the Associate level, with a requirement of 3 years of experience in a similar role.

As a Live Chat Representative, you will be responsible for providing excellent customer service through our online chat platform. You will interact with customers in real-time, addressing their queries, resolving issues, and promoting our products and services. You must be resilient and passionate about helping customers, with strong leadership and analytical skills to handle a variety of situations effectively.

Key responsibilities include: - Engaging with customers in real-time through our chat platform - Providing accurate and timely information about products and services - Resolving customer issues and complaints in a professional manner - Promoting sales and special offers to customers - Keeping detailed records of all customer interactions - Collaborating with other team members to enhance the customer experience

In addition to the specific job responsibilities, we empower our employees to take ownership and make impactful decisions. As a Live Chat Representative at Harmony Gold, you will have the opportunity to contribute to the success of the company and grow in your career.

We offer a range of benefits, including profit sharing, dental insurance, and medical coverage. Our working environment is supportive and collaborative, with a focus on diversity and inclusion. We are committed to providing equal opportunities to all qualified applicants.

If you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. The deadline to apply for this position is July 5, 2024. Don't miss out on this exciting opportunity to join our team at Harmony Gold.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.