Live Chat Representative - Work from home

Job Description:

As a Live Chat Representative at Aspen Pharmacare, you will be responsible for providing exceptional customer service and support through online chat. This is a part-time, remote position based in Durban, KwaZulu Natal, ZA. This entry-level position requires no prior experience, making it a great opportunity for individuals looking to start their career in customer service.

Responsibilities: - Respond to customer inquiries and provide product information through live chat - Assist customers with placing orders, tracking shipments, and resolving any issues they may have - Build and maintain relationships with customers to ensure their satisfaction with Aspen Pharmacare products - Collaborate with other team members to address customer concerns and provide solutions in a timely manner - Meet or exceed key performance indicators related to customer satisfaction, response times, and resolution rates - Stay up-to-date on product knowledge and company policies to accurately assist customers

Requirements: - Strong communication skills and a customer-focused mindset - Motivated and adaptable with a strong willingness to learn - Ability to multitask and prioritize effectively in a fast-paced environment - Soft skills in negotiation and leadership to effectively handle customer interactions - High school diploma or equivalent - Comfortable working from home with a reliable internet connection - Must be legally authorized to work in South Africa

Benefits: - Parental leave for both mothers and fathers - Joining bonus for new employees - Remote work flexibility for a better work-life balance

Working Environment: At Aspen Pharmacare, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and strive to create a supportive and inclusive work environment for all team members.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Aspen Pharmacare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.