Live Chat Specialist

Job Description:

We are looking for a part-time Live Chat Specialist to join our team at Adcock Ingram in Johannesburg, Gauteng, ZA. As a Live Chat Specialist, you will be responsible for providing excellent customer service through online chat support to our customers. This role is at the Associate Level, and we require at least 4 years of experience in a similar role.

Responsibilities: - Engage with customers in real-time through online chat to provide assistance and support - Resolve customer inquiries, issues, and complaints in a professional and timely manner - Work closely with other team members to ensure a seamless customer experience - Maintain a high level of product knowledge to accurately answer customer questions - Document all interactions with customers for future reference and analysis - Collaborate with other departments to communicate customer feedback and suggest improvements - Meet or exceed performance targets for chat response times, customer satisfaction, and issue resolution

Requirements: - Proven experience working in a customer service role, preferably in a live chat environment - Strong communication skills and the ability to type quickly and accurately - Excellent problem-solving skills and the ability to think on your feet - Adaptable and reliable with a positive attitude towards continuous learning and improvement - Team player with strong interpersonal skills - Ability to work independently and meet deadlines - Proficiency in using chat tools and customer service software - Knowledge of the healthcare industry or pharmaceutical products is a plus

Benefits: - Employee discounts on company products - Company transportation for select shifts - Paid Time Off (PTO) for part-time employees

Working Environment: Joining Adcock Ingram means being part of a company that pioneers change and sets industry benchmarks. We encourage innovation, collaboration, and professional development in a supportive and dynamic work environment.

Deadline to apply: July 3, 2024

Equal Opportunity Statement: Adcock Ingram is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Adcock Ingram complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.