Live Chat Specialist - Work from home

Job Description:

Netcare is seeking a part-time Live Chat Specialist to join our team in Johannesburg, Gauteng. As a Live Chat Specialist, you will be responsible for providing exceptional customer service through live chat interactions with our clients. This position offers the flexibility of working from home, making it ideal for individuals seeking a work-life balance.

Responsibilities: - Respond to customer inquiries and provide solutions via live chat in a timely and professional manner - Maintain a high level of customer satisfaction by addressing customer concerns and resolving issues effectively - Collaborate with other team members to ensure consistent and accurate information is provided to customers - Utilize analytical skills to identify trends and patterns in customer inquiries to improve processes and enhance the customer experience - Meet and exceed performance metrics related to response time, customer satisfaction, and resolution rate - Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information to customers - Work closely with the customer service team to escalate complex issues and provide feedback for continuous improvement

Requirements: - Minimum of 4 years of experience in customer service or a related field - Adaptable and able to thrive in a fast-paced environment - Driven and motivated to exceed customer expectations - Strong analytical skills to assess and address customer needs efficiently - Excellent cooperation skills to work effectively with team members and other departments - Proficient in using live chat software and other communication tools - Excellent written and verbal communication skills - High school diploma or equivalent required, college degree preferred

Benefits: - Paid Time Off (PTO) - Parental leave - Joining Bonus

Working Environment: At Netcare, we value a culture of ongoing learning and development for personal and professional growth. We provide resources and support for our employees to enhance their skills and advance their careers.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: Netcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.