Online Account Support Assistant

As an Online Account Support Assistant at Aspen Pharmacare in Pretoria, Gauteng, you will play a crucial role in providing exceptional support to our online account management team. This part-time position at the Associate level requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Assist with managing online customer accounts, including updating account information, responding to inquiries, and resolving any account-related issues. - Monitor and analyze online account activity to identify trends and opportunities for improvement. - Collaborate with the online account management team to develop and implement strategies to enhance the customer experience. - Provide support for online sales and marketing initiatives, including coordinating promotional activities and campaigns. - Serve as a point of contact for customers, addressing any concerns or questions in a timely and professional manner. - Maintain accurate records of customer interactions and transactions in our online account management system. - Stay up to date on industry trends and best practices to ensure the highest level of customer satisfaction.

Requirements: - Demonstrated experience in online account management or customer support roles. - Strong communication skills, both written and verbal. - Ability to work effectively in a fast-paced environment and prioritize tasks efficiently. - Proficiency in Microsoft Office and online account management systems. - Hardworking and motivated with a high level of emotional intelligence and leadership skills.

Benefits: - Relocation allowance for eligible candidates. - Paid Time Off (PTO) for work-life balance. - Travel opportunities to collaborate with colleagues worldwide.

Working environment: You will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality and gaining valuable cross-cultural experience.

Deadline to apply: The deadline to apply for this position is May 6, 2024.

Equal opportunity statement: Aspen Pharmacare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage individuals with disabilities to apply. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.