Online Account Support Assistant

Job Description:

AngloGold Ashanti is looking for a part-time Online Account Support Assistant to join our team in Soweto, Gauteng. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Provide online account support to customers via email, chat, and phone. 2. Assist customers with inquiries, account maintenance, and troubleshooting. 3. Manage and resolve customer complaints in a timely manner. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain accurate and detailed records of customer interactions. 6. Stay up-to-date on company products, promotions, and policies.

Requirements: 1. Hardworking and adaptable personality traits. 2. Strong people management and innovation skills. 3. Excellent communication and problem-solving abilities. 4. Proficiency in Microsoft Office and customer service software. 5. Ability to work independently and as part of a team. 6. Experience in a similar role for at least 3 years.

Benefits: 1. Joining Bonus for new employees. 2. Travel opportunities for top performers. 3. Life insurance coverage for all employees.

Working Environment: At AngloGold Ashanti, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a happy team leads to happy customers and successful outcomes.

Equal Opportunity Statement: AngloGold Ashanti is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, or any other protected category. We welcome applications from all qualified candidates.

Deadline to apply: 2024-06-12

Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers! Apply now to become our Online Account Support Assistant.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.