Online Account Support Assistant

Job Description:

We are seeking a detail-oriented Online Account Support Assistant to join our team at Sasfin Bank in Pretoria, Gauteng, ZA. As an Associate Level team member, you will be responsible for providing support to our online account holders and ensuring a seamless and efficient customer experience. This part-time position requires at least 4 years of related experience and a strong ability to work independently in a fast-paced environment.

Responsibilities: 1. Assist online account holders with inquiries, issues, and technical support related to their accounts. 2. Conduct research and analysis to troubleshoot and resolve account-related problems. 3. Collaborate with internal teams to ensure timely and accurate resolution of customer requests. 4. Monitor account activity and report any suspicious or fraudulent behavior. 5. Provide guidance and assistance to customers on how to navigate the online banking platform. 6. Assist with account setup, maintenance, and verification processes. 7. Document all customer interactions and maintain accurate records of account support activities. 8. Stay up-to-date on industry trends and developments related to online banking and account management.

Requirements: 1. Bachelor's degree in Finance, Business Administration, or a related field. 2. 4+ years of experience in customer service, banking, or a similar role. 3. Strong organizational and communication skills. 4. Ability to work independently and adapt to changing priorities. 5. Proficiency in Microsoft Office Suite and online banking platforms. 6. Strong planning and research skills. 7. Excellent problem-solving abilities. 8. Adherence to confidentiality and data protection regulations.

Benefits: - Dental insurance - Gym membership - Free accommodation

Working Environment: At Sasfin Bank, we embrace a culture that challenges norms and encourages bold thinking. As an Online Account Support Assistant, you will be part of a dynamic team that values collaboration, innovation, and continuous improvement.

Equal Opportunity Statement: Sasfin Bank is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 22, 2024

Join our team and make a difference in the world of online banking! Apply now to be our Online Account Support Assistant at Sasfin Bank.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.