R22,596 - 29,500 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description: Telkom SA is looking for a part-time Online Account Support Manager to join our team in Cape Town, Western Cape, ZA. As a Mid-to-Senior Level professional with at least 6 years of experience in a similar role, you will be responsible for managing and supporting online accounts for our customers.
Responsibilities: - Manage and support online accounts for customers, ensuring a seamless and positive customer experience - Provide excellent customer service and resolve any account-related issues in a timely and professional manner - Work closely with the sales and marketing teams to drive customer engagement and retention - Analyze account data to identify trends and opportunities for improvement - Collaborate with cross-functional teams to develop and implement strategies to optimize account performance and drive business growth - Stay up to date on industry trends and best practices to continually improve our online account support services
Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 6+ years of experience in account management or customer support, preferably in an online environment - Strong communication and interpersonal skills - Hardworking and reliable with a strong attention to detail - Ability to work independently and as part of a team - Demonstrated ability to cooperate with others and persuade customers to take desired actions - Proficiency in Microsoft Office and CRM software - Experience with e-commerce platforms and online marketing tools is a plus
Benefits: - Life insurance - Training & professional development opportunities - Free food and beverages - A flexible working environment that adapts to change with speed and efficiency
Equal Opportunity Statement: Telkom SA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.
How to apply:
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