Online Account Support Representative

Job Description:

We are currently seeking a dedicated and reliable Online Account Support Representative to join our team at Rand Merchant Investment Holdings in Soweto, Gauteng. As an Associate Level employee with at least 3 years of experience, you will be responsible for providing exceptional support to our online account holders.

Responsibilities: - Assist customers with their online account inquiries and troubleshooting technical issues - Process online transactions and ensure accuracy in account information - Educate customers on our online platform features and benefits - Monitor and respond to customer inquiries via email, chat, and phone in a timely manner - Collaborate with other departments to address customer concerns and improve the overall online experience - Maintain accurate records of customer interactions and transactions - Identify and report any potential security risks or fraudulent activities - Stay up to date on industry trends and best practices in online account management

Requirements: - Bachelor's degree in Business, Finance, or related field preferred - Strong project management skills and attention to detail - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and online account management systems - Experience in customer service or online account support is a plus - Must be able to work part-time hours in Soweto, Gauteng

Benefits: - Free food provided during working hours - Paid sick leave for unexpected absences - Disability insurance coverage for peace of mind

Working Environment: At Rand Merchant Investment Holdings, we value curiosity and encourage questioning to fuel innovation and growth. We provide a supportive and inclusive work environment where employees can thrive and reach their full potential.

Equal Opportunity Statement: Rand Merchant Investment Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We welcome all qualified candidates to apply.

Deadline to Apply: Please submit your application by July 15, 2024. We look forward to reviewing your qualifications and potentially having you join our team as an Online Account Support Representative.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.