Online Call Center Representative

Job Description:

We are seeking a passionate and hardworking Online Call Center Representative to join our team at Tiger Brands in Johannesburg, Gauteng. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide product information, resolve customer complaints, and process orders - Manage customer inquiries via email, chat, and social media platforms - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Utilize project management skills to prioritize and multitask in a fast-paced environment - Collaborate with internal departments to ensure timely resolution of customer issues - Participate in negotiations with customers to achieve mutually beneficial outcomes - Meet and exceed performance targets, including call handling metrics and customer satisfaction scores

Requirements: - 3+ years of experience in a call center or customer service role - Strong project management and negotiation skills - Excellent communication and interpersonal abilities - Proficiency in Microsoft Office and CRM software - Ability to adapt to change and work efficiently in a flexible environment - High school diploma or equivalent required, Associate's or Bachelor's degree preferred

Benefits: - Disability insurance - Travel opportunities - Company transportation

Working Environment: Our team at Tiger Brands values a flexible working environment that allows employees to adapt to change with speed and efficiency. We foster a collaborative and inclusive culture that prioritizes teamwork and innovation.

Equal Opportunity Statement: Tiger Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.