Online Call Center Specialist

As an Online Call Center Specialist at Harmony Gold, you will be responsible for providing exceptional customer service through incoming and outgoing calls, emails, and online chat support. Your primary duty will be to assist customers with inquiries, resolve issues, and provide product support in a timely and professional manner. Additionally, you will be tasked with upselling products and services to increase revenue and strengthen customer relationships.

Responsibilities: - Handle a high volume of incoming and outgoing calls, emails, and online chat interactions - Provide accurate and timely information to customers regarding products, services, and promotions - Resolve customer complaints and issues effectively and efficiently - Upsell products and services to meet sales targets and goals - Maintain a positive and customer-focused attitude at all times - Collaborate with team members to ensure a seamless customer experience - Maintain records of customer interactions and transactions - Adhere to company policies and procedures at all times

Requirements: - 1 year of experience in a customer service or call center role preferred - Excellent communication skills, both verbal and written - Strong problem-solving skills and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Adaptable and able to work independently or as part of a team - Passionate about providing exceptional customer service - Persuasion skills to upsell products and services - Teamwork skills to collaborate effectively with colleagues - Basic computer skills and familiarity with CRM software

Benefits: - Employee discounts on products and services - Paid sick leave for part-time employees - Travel opportunities for top performers - Opportunities for career advancement within the company

Working environment: At Harmony Gold, we leverage data to inform decisions and drive strategic initiatives. Our online call center specialists play a vital role in meeting customer needs and achieving business objectives through exceptional customer service and sales efforts.

Equal opportunity statement: Harmony Gold is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.