Online Chat Support Representative

Job Description:

Shoprite Holdings is seeking a dynamic and enthusiastic Online Chat Support Representative to join our team in Johannesburg, Gauteng. As an Entry Level position, no prior experience is necessary, but we are looking for individuals who are energetic, motivated, and possess strong strategic planning and adaptability skills.

Responsibilities: - Providing online chat support to customers in a timely and professional manner - Resolving customer inquiries, issues, and complaints - Assisting customers with product information, pricing, and promotions - Developing a deep understanding of our products and services to provide accurate information to customers - Collaborating with other departments to address customer concerns effectively - Maintaining accurate records of customer interactions and transactions

Requirements: - High school diploma or equivalent - Excellent written and verbal communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in computer skills and online communication platforms - Ability to multitask and prioritize tasks effectively - Willingness to learn and adapt in a fast-paced environment

Benefits: - Company transportation for qualified candidates - Employee discounts on products and services - Profit sharing opportunities

Working Environment: At Shoprite Holdings, we thrive in an environment that embraces and navigates change seamlessly. We are looking for individuals who can contribute to our dynamic and innovative team.

Equal Opportunity Statement: Shoprite Holdings is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 1, 2024.

If you are a motivated individual who enjoys providing exceptional customer service and is looking for an exciting opportunity in the online retail industry, we encourage you to apply for the Online Chat Support Representative position at Shoprite Holdings today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.